By using this website (www.littlecreekco.com) as a user (“You”), You agree to the terms of this Privacy Policy. Please read this Policy carefully before using this website.
This website is operated under the LittleCreek+Co brand and its affiliated Texas entities:
• Little Creek Design Company, LLC
• Little Creek Engineering, LLC
• Little Creek Lakehouse, LLC
• Little Creek Advisory Group, LLC
(collectively referred to as “LittleCreek+Co,” “We,” “Us,” or “Our”).
All entities are formed in the State of Texas.
Mailing Address:
P.O. Box 8000
Tyler, Texas 75711
Privacy Contact: studio@littlecreekco.com
Phone: 903-730-8863
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GENERAL
LittleCreek+Co respects Your privacy. This Privacy Policy explains how We collect, use, disclose, and protect Your personal information when You visit Our website, inquire about services, become a client, or otherwise interact with Us.
We may update this Privacy Policy from time to time. Any changes will be reflected by updating the “Last Updated” date above. Your continued use of Our website after changes are posted constitutes acceptance of those changes.
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INFORMATION WE COLLECT
We collect information when You visit Our website, submit forms, communicate with Us, or become a client.
Personal Information
Through Our website forms, You may voluntarily provide:
• Full name
• Email address
• Mobile phone number
• Your role on the project (homeowner, developer, or other)
• Written descriptions of Your project or needs
Providing this information is voluntary, but declining may limit Our ability to respond or provide services.
Usage and Technical Data
We automatically collect certain information through analytics tools, including:
• IP address
• Browser type
• Pages visited
• Date and time of visits
This information is used in aggregate to understand website performance and user behavior.
Demographic Data
We do not intentionally collect demographic information such as age or gender. However, anonymized or aggregated demographic insights may be provided through analytics platforms such as Google Analytics.
Financial Information
Payments are not processed directly on Our website.
Clients submit payments through third-party processors, including:
• Stripe
• QuickBooks
We do not store credit card or banking information. Please review the privacy policies of these providers for details on how they handle Your financial data.
Client Portals and File Uploads
Active clients are provided access to a secure client portal (LaunchBay). Clients may upload documents, images, and project-related materials within this portal.
Accounts are created by LittleCreek+Co; users do not self-register.
Communications
We collect information You provide when communicating with Us via email, phone, SMS, Zoom, Google Meet, or other platforms.
Live sessions may be recorded or transcribed (including via Fireflies.ai) for internal documentation and service delivery.
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HOW WE USE YOUR INFORMATION
We use Your information to:
• Respond to inquiries
• Schedule calls and meetings
• Create and manage client portals
• Provide advisory, design, and related services
• Send newsletters, educational content, and updates
• Send marketing communications (email and SMS)
• Send transactional communications (appointments, invoices, service-related messages)
• Segment contacts (e.g., homeowner, developer, other) for relevant communications
• Improve Our website and offerings
• Conduct internal analytics and trend analysis
• Follow up on incomplete inquiries
• Engage with leads via social platforms
We process information to support Our legitimate business interests and to deliver services You request.
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MARKETING, EMAIL, AND SMS COMMUNICATIONS
Emails may be sent through ActiveCampaign and Copper.
SMS messages (marketing and transactional) are sent through JustCall.
You may opt out of marketing emails using the unsubscribe link included in emails.
You may opt out of SMS marketing by replying STOP to any message.
Transactional communications may still be sent when necessary (such as confirmations or service updates).
Message and data rates may apply depending on Your carrier.
We do not sell or share mobile phone contact information with third parties for marketing purposes.
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DISCLOSURE OF INFORMATION
We do not sell Your personal information.
We may share information with trusted third parties only as necessary to operate Our business, including:
• Google (Analytics, Workspace, Search Console)
• LaunchBay (client portal)
• Stripe and QuickBooks (payments)
• ActiveCampaign (email marketing)
• Copper CRM
• Zoom, Google Meet, and Fireflies.ai (meetings, recordings, transcription)
• JustCall (SMS and phone communications)
Referral Partners / Affiliates
We are developing a referral partner program for builders, architects, and designers. These partners may receive compensation for referrals. Affiliates are required to comply with this Privacy Policy and may not misuse personal information.
Advertising
We may use tracking technologies (such as Meta, Google, or LinkedIn tools) to deliver relevant advertising. Advertisers do not receive Your personal contact information from Us.
Group Programs
Clients participating in live group programs (such as Project Orientation Track 1) may interact with others during Zoom or Google Meet sessions.
Legal Requirements
We may disclose information if required by law or to protect Our rights, safety, or property.
Business Transfers
If Our business or assets are sold or transferred, personal data may be included in that transfer.
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TRACKING TECHNOLOGIES AND ANALYTICS
We use cookies and similar technologies to analyze website usage and improve performance.
We utilize:
• Google Analytics
• Google Search Console
Cookies may collect technical data such as IP address, browser type, and page activity.
You may control cookies through Your browser settings. Disabling cookies may affect site functionality.
A cookie consent banner may be presented to allow You to accept or reject non-essential cookies.
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AI-ASSISTED TOOLS
We may use third-party AI-assisted tools (including Jasper.ai and ChatGPT) internally to help summarize information, draft documents, or support service delivery.
Only information necessary for these purposes is shared, and these tools are used solely to assist in providing Our services. We do not use client data for public AI training datasets to Our knowledge.
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DATA RETENTION
We retain personal information as long as necessary for legitimate business purposes or until You request deletion, subject to legal obligations.
You may request deletion by emailing studio@littlecreekco.com. Some information may be retained as required by law or for recordkeeping.
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DATA SECURITY AND BREACH PROCEDURES
We implement reasonable safeguards to protect personal information. However, no method of transmission or storage is completely secure.
If a data breach occurs and notification is legally required, affected users will be notified within 72 hours of discovery.
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YOUR RIGHTS
You may request to:
• Access Your personal information
• Correct inaccurate information
• Request deletion
• Opt out of marketing communications
To exercise these rights, contact studio@littlecreekco.com.
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CALIFORNIA RESIDENTS
California residents may have additional rights under the CPRA/CCPA, including access to collected information and requests for deletion.
Requests may be submitted to studio@littlecreekco.com at no charge.
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INTERNATIONAL USERS (GDPR)
Our systems are based in the United States. By using Our website, You consent to the transfer of Your information to the U.S.
If You are located in the EU, You may request access, correction, or deletion of Your data by emailing studio@littlecreekco.com.
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MINORS
Our website is not intended for children under 13. We do not knowingly collect information from children under 13.
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CONTACT
For privacy-related questions:
LittleCreek+Co
P.O. Box 8000
Tyler, Texas 75711
studio@littlecreekco.com
903-730-8863