By using this website (www.littlecreekco.com) as a user (“You”), You agree to the terms of this Privacy Policy. Please read this Policy carefully before using this website.
This website is operated under the LittleCreek+Co brand and its affiliated Texas entities:
Little Creek Design Company, LLC
Little Creek Engineering, LLC
Little Creek Lakehouse, LLC
Little Creek Advisory Group, LLC
(collectively referred to as “LittleCreek+Co,” “We,” “Us,” or “Our”).
All entities are formed in the State of Texas.
Mailing Address:
5380 Old Bullard Road
Ste. 600-PMB132
Tyler, Texas 75703
Privacy Contact: hello@littlecreekco.com
Phone: 903-730-8863
GENERAL
LittleCreek+Co respects Your privacy. This Privacy Policy explains how We collect, use, disclose, and protect Your personal information when You visit Our website, inquire about services, become a client, or otherwise interact with Us.
We may update this Privacy Policy from time to time. Any changes will be reflected by updating the “Last Updated” date above. Your continued use of Our website after changes are posted constitutes acceptance of those changes.
INFORMATION WE COLLECT
We collect information when You visit Our website, submit forms, communicate with Us, or become a client.
Personal Information
Through Our website forms, You provide:
Full name (required)
Email address (required)
Mobile phone number (required)
Written descriptions of Your project or needs (optional)
Providing this information is voluntary, but declining may limit Our ability to respond or provide services.
Usage and Technical Data
We automatically collect certain information through analytics tools, including:
IP address
Browser type
Pages visited
Date and time of visits
This information is used in aggregate to understand website performance and user behavior.
Demographic Data
We do not intentionally collect demographic information such as age or gender. However, anonymized or aggregated demographic insights may be provided through analytics platforms such as Google Analytics.
Financial Information
Payments are not processed directly on Our website.
Clients submit payments through third-party processors, including:
Stripe
QuickBooks
We do not store credit card or banking information. Please review the privacy policies of these providers for details on how they handle Your financial data.
Client Portals and File Uploads
Active long-term clients are provided access to a secure client portal (LaunchBay). Clients may upload documents, images, and project-related materials within this portal. Otherwise, short-term clients submit their documentation(s) via email and/or form.
Accounts are created by LittleCreek+Co; users do not self-register.
Communications
We collect information You provide when communicating with Us via email, phone, SMS, Zoom, Google Meet, or other platforms.
Live sessions may be recorded or transcribed (including via Fireflies.ai) for internal documentation and service delivery.
HOW WE USE YOUR INFORMATION
We use Your information to:
Respond to inquiries
Schedule calls and meetings
Create and manage client portals
Provide advisory, design, and related services
Send newsletters, educational content, and updates
Send marketing communications (email and SMS)
Send transactional communications (appointments, invoices, service-related messages)
Segment contacts (e.g., homeowner, developer, other) for relevant communications
Improve Our website and offerings
Conduct internal analytics and trend analysis
Follow up on incomplete inquiries
Engage with leads via social platforms
We process information to support Our legitimate business interests and to deliver services You request.
MARKETING, EMAIL, AND SMS COMMUNICATIONS
Emails may be sent through ActiveCampaign, Google and/or Copper CRM. You may opt out of marketing emails using the unsubscribe link included in emails.
SMS messages (including promotional updates, project notifications, and transactional reminders) are sent through JustCall and/or ActiveCampaign. Transactional communications may still be sent when necessary (such as confirmations or service updates).
We do not sell or share mobile phone numbers or contact information with third parties or affiliates for marketing or promotional purposes.
Acorn Cove SMS Program
Little Creek Lakehouse LLC operates a separate opt-in SMS messaging program under the Acorn Cove brand. The following disclosures apply solely to the Acorn Cove SMS program and are separate from any other communications issued under the LittleCreek+Co brand.
Program Description
Acorn Cove, operated by Little Creek Lakehouse LLC, offers an opt-in SMS messaging program to share availability updates, last-minute booking opportunities, and special offers related to Acorn Cove on Lake Palestine in East Texas.
Intended Audience
This SMS program is intended for individuals 18 years of age or older. By opting in, you confirm that you meet this age requirement.
Message Frequency
We send no more than one message per week and an average of two messages per month.
How to Opt In
You may enroll in the Acorn Cove SMS program by submitting an ActiveCampaign form through our booking or contact channels and checking the box indicating your consent to receive text messages from Acorn Cove. Consent is never required as a condition of any purchase or booking.
How to Opt Out
Reply STOP to any message at any time to unsubscribe. You will receive one confirmation message and no further texts will be sent.
How to Get Help
Reply HELP to any message or contact us at acorncove@littlecreekco.com for assistance.
Message and Data Rates
Message and data rates may apply depending on your mobile carrier and plan.
Privacy and Third-Party Service Providers
We do not sell, rent, or share your phone number or any information collected through this program with third parties for their own marketing purposes. Your information is used solely to administer the Acorn Cove SMS program. As part of program operation, subscriber data is processed by ActiveCampaign and JustCall solely for the purpose of message delivery. This program operates in accordance with applicable federal and state law, including the Telephone Consumer Protection Act.
Policy Updates
We may update this SMS policy at any time. The current version will always be available at littlecreekco.com/privacy-policy. Continued participation in the SMS program following any update constitutes acceptance of the revised policy.
Acorn Cove SMS Contact
Little Creek Lakehouse LLC
littlecreekco.com/privacy-policy
903-730-6632
acorncove@littlecreekco.com
DISCLOSURE OF INFORMATION
We do not sell Your personal information.
We may share information with trusted third parties only as necessary to operate Our business, including:
Google (Analytics, Workspace, Search Console)
LaunchBay (long-term client portal)
Stripe and QuickBooks (payments)
ActiveCampaign (email marketing and/or SMS marketing)
Copper CRM
Zoom, Google Meet, and Fireflies.ai (meetings, recordings, transcription)
JustCall (SMS and phone communications)
Referral Partners / Affiliates
We are developing a referral partner program for builders, architects, and designers. These partners may receive compensation for referrals. Affiliates are required to comply with this Privacy Policy and may not misuse personal information.
Advertising
We may use tracking technologies (such as Meta, Google, or LinkedIn tools) to deliver relevant advertising. Advertisers do not receive Your personal contact information from Us.
Group Programs
Individuals participating in live group programs (such as Owner Readiness Masterclass) may interact with others during Zoom or Google Meet sessions.
Legal Requirements
We may disclose information if required by law or to protect Our rights, safety, or property.
Business Transfers
If Our business or assets are sold or transferred, personal data may be included in that transfer.
TRACKING TECHNOLOGIES AND ANALYTICS
We use cookies and similar technologies to analyze website usage and improve performance.
We utilize:
Google Analytics
Google Search Console
Cookies may collect technical data such as IP address, browser type, and page activity.
You may control cookies through Your browser settings. Disabling cookies may affect site functionality.
A cookie consent banner may be presented to allow You to accept or reject non-essential cookies.
AI-ASSISTED TOOLS
We may use third-party AI-assisted tools (including Claude, Manus.ai and ChatGPT) internally to help summarize information, draft documents, or support service delivery.
Only information necessary for these purposes is shared, and these tools are used solely to assist in providing Our services. We do not use client data for public AI training datasets to Our knowledge.
DATA RETENTION
We retain personal information as long as necessary for legitimate business purposes or until You request deletion, subject to legal obligations.
You may request deletion by emailing hello@littlecreekco.com. Some information may be retained as required by law or for recordkeeping.
DATA SECURITY AND BREACH PROCEDURES
We implement reasonable safeguards to protect personal information. However, no method of transmission or storage is completely secure.
If a data breach occurs and notification is legally required, affected users will be notified within 72 hours of discovery.
YOUR RIGHTS
You may request to:
Access Your personal information
Correct inaccurate information
Request deletion
Opt out of marketing communications
To exercise these rights, contact hello@littlecreekco.com.
CALIFORNIA RESIDENTS
California residents may have additional rights under the CPRA/CCPA, including access to collected information and requests for deletion.
Requests may be submitted to hello@littlecreekco.com at no charge.
INTERNATIONAL USERS (GDPR)
Our systems are based in the United States. By using Our website, You consent to the transfer of Your information to the U.S.
If You are located in the EU, You may request access, correction, or deletion of Your data by emailing hello@littlecreekco.com.
MINORS
Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from anyone under 18 years of age. If You believe a minor has provided Us with personal information, please contact Us at hello@littlecreekco.com so that We may remove it.
CONTACT
For privacy-related questions:
LittleCreek+Co
5380 Old Bullard Road
Ste. 600-PMB132
Tyler, Texas 75703
hello@littlecreekco.com
903-730-8863